shipping / payment policies

Freight and shipping including packaging costs

The table below is checked and updated at regular intervals. Deviations can occur, especially at the beginning of the year. Errors excepted.

Validity: www.carryboy.de AND www.novisauto.de

For an individual check for special orders, please write us a message using the contact form . We would be happy to make you an offer for the requested product and the exact freight costs.

Prices are in euros plus German VAT. We also ship to other European countries and offer you the prices for flat-rate shipping to Austria/Switzerland.

shipping times

Are product specific and usually last approximately

4 months for goods not in stock
2 weeks for stock items that are to be painted in the customer's color
1 week for delivery of primed products that are in stock

The delivery times and availability are displayed in the shop:

Green=is in stock
Yellow=not in stock, can be ordered
Red=no longer available and cannot be ordered

Please note that the delivery times shown in the shop are average times. It may be that the delivery time is shorter or slightly longer.

For product-specific delivery times, please contact us.

Payment Methods

1. For delivery within 2 to 4 weeks:

1.1. The entire amount is due when the order is placed via PayPal, credit card, Klarna or giropay

1.2. Advance payment by bank transfer: the entire amount is due for payment prior to delivery

1.3. Advance payment by manual transfer: the entire amount is due for payment before delivery

1.4 The following applies to hard tops and luggage compartment covers in the vehicle colour:

a. Available in vehicle colour: Full amount due immediately

b. Painting necessary (2-4 weeks): payment is due immediately before we process it, remaining amount immediately before shipping to the customer

2. If delivered within approximately 3 months

2.1. Advance payment by manual transfer:

Please wait for our advance invoice. The amount is based on the order value (approx. 30%). Final payment in advance immediately before delivery to the customer.

2.2. Advance payment via payment link:

Please wait for our advance invoice. The amount is based on the order value (approx. 30%). Final payment in advance immediately before delivery to the customer

2.3. Please note that in this case PayPal, PayDirekt, credit card and giropay are not available or only available to a limited extent.

3. Upon pickup:

For goods value up to €1000: cash payment or card payment upon collection

If the value of the goods is more than 1000€: bank transfer before collection against proof of payment or booking

In the case of installations on the vehicle, the installation can be paid for in cash or by card.

sea freight surcharge

Current situation

The corona pandemic has messed up many economic processes around the world. Due to shut down capacities in shipping and a lack of transport containers, shipping costs have more than quadrupled worldwide in some cases, and the trend is still rising (June 1st, 2021). Delays in delivery cannot be ruled out due to the tense situation. Supply chains for raw materials and intermediates are affected.

This has a direct impact on our products and affects both stock items and new orders.

Due to the sharp rise in freight payments, it is currently no longer possible for us to maintain the product prices displayed in the shop. In order to avoid permanent price increases for our customers, we have decided on a temporary freight surcharge.

The surcharge is based on the current situation on the transport market and is regularly checked and adjusted by us. We use official rates from Shanghai, which can easily be applied to all our import routes.

Rates in the past history:

Date	Percentage markup	additional info
from 01.02.2021	5%	on order value
from 01.06.2021	8.5%	on order value
from 01.07.2021	12.5%	on order value
from 07/20/2021	14%	on order value
from 01.10.2021	16%	on order value; we apply a lower percentage rate for full-size hardtops (individual case check!) - please request an offer by e-mail.
from 02.02.2022	16% NOVISauto 18% CARRY BOY	on order value; for NOVISauto: see additional information from 01.10.21
from 12.12.2022	16% NOVISauto 0% CARRY BOY	on order value; for NOVISauto: see additional information from 01.10.21
from 02/26/2023	0% NOVISauto 10% for a small number of certain products 0% CARRY BOY	on order value
from 03/15/2023	0% NOVISauto 0% CARRY BOY	on order value

We ask for your understanding and hope for a speedy relaxation.

Your Carryboy & NOVISauto team

diesel surcharge

Current situation

Due to the current Ukraine crisis, freight within Europe has become disproportionately expensive and is now over €2/l diesel. This price increase is also reflected in the transport costs within the EU. The consequences are sharply increasing surcharges from our forwarding agents.

Unfortunately, we have to pass these unwanted price increases on to our customers. Instead of adjusting the prices of our products, we have opted for an alternative, temporary "diesel surcharge". This is regularly adjusted to the current situation. Should the prices for Europe-wide shipping normalize, this surcharge will be abolished again.

The surcharges are based on the type of transport and are automatically issued by our shop.

Date	Surcharge in €	info
03/10/2022	0€ - 13€	Depending on the type of transport